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Policies

Payments

All online orders must be prepaid before dispatch. Allow time for bank deposit payments. For in-person pickups, payment can be made through online secure card methods, bank deposit, Eftpos upon collection, or cash.

Payment Options:

  1. Bank Deposit: We prefer this method for its speed, minimal processing costs, and secure bank systems. Deposit to our ASB Bank account using the order number as reference. Allow overnight clearance for interbank payments.

  2. Cash on Pickup: You can pay with cash in person when picking up your goods.

  3. EFTPOS, Credit Card, Debit Card: We have an EFTPOS machine for in-person payments. Online credit card transactions can be processed securely through our website, and we accept Visa and Mastercard. Your credit card details won't be stored. For payment inquiries, contact us via email or phone at 0800 040 617.

Privacy Policy

This Privacy Policy explains how NZ Pump And Water Filters collects and uses your personal information during your site visit or purchase.

Collecting Personal Information:

We take your privacy seriously. Our site is certified and secured with SSL for encrypting data. Any information collected is treated with the utmost confidentiality and will not be shared, sold, or disclosed without your consent. If you want your information removed, contact us through our contact form. We may send occasional emails about specials and promotions, but you can unsubscribe anytime.

What Information Is Collected and How It's Used

To process your order, we need your name, email address, delivery address, and billing address. This information is used for order processing, order status notifications, and account login. Your data's security is a top priority for us.

Security Policy

We ensure safe and secure online credit card transactions. Payment processing is handled by DPS, and we don't have access to your full card number. We comply with PCI standards for secure payment processing through Shopify. Your online payments are safe and protected.

Device Information

We collect device information to optimize site loading and analyze site usage. This data is automatically collected through cookies and shared with our processor Shopify.

Order Information

We collect personal information like name, billing address, shipping address, payment details, and contact information to fulfill orders and communicate with you. We may reach out to assist with abandoned checkouts or improve the shopping experience.

Minors

Our site is not intended for individuals under 18, and we do not knowingly collect personal information from children. Parents or guardians can request information removal.

Sharing Personal Information

We use Shopify to power our online store. You can review how Shopify uses your personal information on their website.

Using Personal Information

We use your data to provide products, process payments, and enhance security. We also use Google Analytics to optimize your experience. Google prioritizes privacy and won't share your information without your permission.

Retention

We retain your personal information for our records when you place an order unless you request its erasure.

Cookies

Cookies improve your browsing experience by remembering actions and preferences. We use various types of cookies to optimize your experience. You can manage cookies through your browser settings.

Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

Warranty

We recommend verifying the suitability of pumps and filtration systems before purchase. Product warranties cover manufacturing faults or defects. The warranty won't apply if the product is unsuitable, incorrectly installed, or not used as intended. Installations must be done by registered professionals.

Returns Policy

We offer a 7-day return policy for items in their original condition with proof of purchase. Return freight charges are your responsibility. Contact us to initiate a return, and we'll provide instructions. Damaged items should be reported within 24 hours.

Consumers

The Consumer Guarantees Act 1993 provides legal rights for goods and services. It includes guarantees related to the quality, fitness for purpose, description, and more. We will meet our obligations under the CGA if our goods or services fail to comply with these guarantees.

Failure Types (Minor and Major)

For minor failures, we'll repair or replace the goods within a reasonable time. If this isn't possible, a refund will be provided. Major failures allow you to choose between a replacement or a refund.

Damages and Issues

Inspect your order upon receipt and contact us immediately if you receive defective, damaged, or incorrect items. We'll evaluate the issue and make it right. You have 24 hours to report damaged goods.

Refunds

We'll notify you about the approval of your refund. Approved refunds will be processed via bank deposit within 14 days, potentially incurring a restocking fee.

CGA 1993 Section 21

This section defines what constitutes a substantial failure to comply with a consumer guarantee under the Consumer Guarantees Act 1993. It outlines various scenarios where goods may be considered to have failed to meet consumer guarantees.

These rewrites aim to make the text clearer and more concise. Please feel free to reach out if you need further revisions or have any specific requests.