FAQ's

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Please click on the links (below) for each specific category

  1. Fridge Water Filters FAQ's 
  2. Tap & Underbench Water Filters FAQ's
  3. Whole House Water Filters FAQ's
  4. Ultra Violet Water Treatment FAQ's 
  5. Reverse Osmosis FAQ's

 

Remember that these guidelines are general recommendations, and it's important to have your water tested if needed.   

How safe is our website payment at checkout?
Your payment security is our top priority. Our website is certified Level 1 PCI DSS compliant, meeting all six PCI standards: secure network maintenance, cardholder data protection, vulnerability management, strong access controls, regular network monitoring, and a comprehensive security policy. Rest assured, we do not store your credit card details.

Do All Our Products Include GST?
Yes, all our prices include GST. The price you see is the price you pay—no hidden fees or surprises.

How Long Does Nationwide Shipping Take?
We aim to deliver your order as quickly as possible. Depending on when you place your order, we offer Same-Day or Next-Day Dispatch, with delivery typically taking approximately 1-5 days. If you haven't received your order within a week, please let us know—we're here to help!

Do You Deliver Pond Pumps & Pond Filters Nationwide?
Absolutely! We deliver across New Zealand, from city centers to remote areas. Please note that delivery costs may vary between rural and non-rural locations.