NZ Pump And water Filters - FAQ

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  1. Fridge Water Filters FAQ's 
  2. Tap & Underbench Water Filters FAQ's
  3. Whole House Water Filters FAQ's
  4. Ultra Violet Water Treatment (UV)
  5. Reverse Osmosis FAQ's
  6. Filter Master Pool Pumps FAQ's
  7. Pond Pumps & Pond Filters FAQ's  

Is it best to replace my water filter regularly? 

Yes, it is generally recommended to change your water filter regularly to maintain its effectiveness. The frequency of filter changes can vary depending on the type of filter you are using and the quality of your water supply. Here are a few guidelines:

  1. Follow Manufacturer's Recommendations: The manufacturer of your water filter system will usually provide guidelines on how often the filter should be changed. This can range from every few months to once a year, depending on the specific filter model.

  2. Consider Water Usage: If your household consumes a significant amount of water or if your water supply is known to have high levels of contaminants, you may need to change the filter more frequently. Increased usage or exposure to contaminants can reduce the filter's lifespan.

  3. Monitor Water Quality: Pay attention to any changes in the taste, odor, or clarity of your water. If you notice a decrease in the quality of your filtered water, it may be an indication that the filter is no longer effectively removing impurities. In such cases, replacing the filter is recommended.

  4. Regular Maintenance: Apart from replacing the filter cartridge, make sure to follow any maintenance instructions provided by the manufacturer. This may include regular cleaning or flushing of the system to prevent buildup and maintain optimal performance.

Remember that these guidelines are general recommendations, and it's important to refer to the specific instructions provided by the manufacturer of your water filter system. By changing the filter regularly, you can ensure that you continue to enjoy clean and filtered water that is free from impurities.


Are Certified Water Filters important?

Absolutely! Water filters are indeed beneficial in various ways. Let's take a look at their benefits:

  1. Improved Water Quality: Water filters are designed to remove impurities, contaminants, and potentially harmful substances from water, such as bacteria, viruses, chlorine, heavy metals, pesticides, and sediment. This helps improve the taste, odor, and overall quality of the water you consume.

  2. Health Protection: By removing harmful substances, water filters help protect your health by reducing the risk of waterborne diseases. This is particularly important in areas where the water supply may be contaminated or where the infrastructure is inadequate.

  3. Environmental Impact: Using water filters can reduce the consumption of bottled water. By filtering your tap water, you can help decrease plastic waste and lower the carbon footprint associated with the production and transportation of bottled water.

  4. Cost Savings: Investing in a water filter can save you money in the long run. Instead of constantly buying bottled water, you can have access to clean and filtered water directly from your tap.


Is it easy to change an Undersink filter cartridge? 

Changing an under-bench filter cartridge may sound intimidating, but it's really quite simple if you know what to do. First, make sure you turn off the water supply under the sink and open the tap to drain any remaining water. Then, simply remove the old filter and replace it with a new one. Turn on the water supply again and run the tap for a few minutes to flush out any carbon fines or trapped air. Finally, turn off the tap and check for any leaks. It's that easy! Of course, if you ever need help, we're always happy to guide you through the process. Don't be afraid to give it a try - we are always happy to guide you :-)  


    How safe is our website payment at checkout? 

    Very safe. It is certified Level 1 PCI DSS compliant. Its compliance covers all six PCI standard categories such as: Maintain a secure network, Protect cardholder data, Maintain a vulnerability management program, Implement strong access control measures, Regularly monitor and test networks, Maintain an information security policy.

    We never keep your credit card details!


    Do all our prices include GST 

    All our prices are fully inclusive of GST, so the price you see is the price you pay. No hidden fees or surprises here!


    How long does shipping of your pumps and water filters take?

    At NZ Pump & Water Filters, we understand that you don't want to be waiting around for your much-needed order. That's why we work hard to offer same-day or next-day dispatch depending on the time you order.


    Do you deliver your pumps and water filters nationwide? 

    Yes, we deliver nationwide! Whether you're living in the heart of the city or out in the middle of nowhere, we'll send our products right to your doorstep. Just note that there may be variations in cost for rural vs non-rural areas.