Privacy Policy

This Privacy Policy describes how NZ Pump And Water Filters collects, uses, your personal Information when you visit or make a purchase from the Site.

Collection and use of Personal Information

In order for us to process your order, we require the following Personal Information:

• Name
• Email address
• Delivery address
• Billing address

We use this information to process and fulfill your order, and to keep you informed about your order status, which can be accessed by logging into your account.

Security Policy

Credit Card Information: We prioritize secure online credit card transactions. Our partner, DPS, handles online credit card transactions securely for thousands of merchants worldwide, ensuring a safe and secure online payment service.

• Payments are processed in real-time.
• NZ Pump And Water Filters does not have access to your complete card number, as credit card payments are secured.
• Payment information and business data are kept secure. Shopify Payments is PCI compliant and supports 3D Secure checkouts.
• Our store, powered by Shopify, is PCI level 1 compliant for credit card processing, adhering to the highest server compliance standards. It is always PCI compliant and fully secure for payment processing, guaranteeing the safety of your online payments and credit card security.

Device Information

• Purpose of collection: To accurately load the Site for you and perform analytics on Site usage to optimize our Site.
• Source of collection: Automatically collected when you access our Site using cookies.
• Disclosure for a business purpose: Shared with our processor Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, in accordance with your preferences, provide information or advertising related to our products or services.
• Source of collection: Collected directly from you.
• Disclosure for a business purpose: Shared with our processor Shopify.

Minors

The Site is not intended for individuals under the age of 18, and we do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We use Shopify to operate our online store. You can find more information about how Shopify uses your Personal Information in their privacy policy.

Using Personal Information

We use your Personal Information to provide our services, which include offering products for sale, processing payments, handling shipping and order fulfillment, and maintaining security through McAfee.

Retention

When you place an order through the Site, we retain your Personal Information for our records, unless you request its erasure.

Cookies

Cookies are small pieces of information that are downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies, to improve your browsing experience and to gather information about how people use the website.

• Cookies Necessary for the Functioning of the Store: These cookies are essential for the proper functioning of the online store.

You can manage cookies through your browser settings. Keep in mind that disabling or blocking cookies may affect your user experience and may limit access to certain parts of our website.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Facebook Pixel

We use the Facebook pixel to gain insights into the conversions resulting from our ads. This information helps us improve our advertising and deliver more relevant ads. It's part of interest-based advertising, a common industry practice.

For more details on the Facebook pixel, you can visit the Business Help Centre on Facebook.

The Facebook pixel is a small piece of JavaScript code added to our website by the administrator of a Facebook ad account. It helps optimize our ads, report on conversions across devices, and create Custom Audiences of website visitors for use in Facebook ads. The Facebook pixel is designed with privacy in mind and does not require the collection or transmission of names, email addresses, or other contact information to Facebook.

Please note that this information is accurate as of my last knowledge update in September 2021, and you should consult the respective website for any recent policy changes.